Interviews with Families

These are structured feedback interviews with frequent-visiting relatives of our residents. The interview is structured by asking a general question about what they think, followed by a question relating to the 5 areas CQC thinks are important.

To protect privacy and personal data and identifying information has been replaced by generic terms e.g. ‘R’ for resident names and all residents are referred to in the female as she/her/Mum (despite their being a number of both sexes referred to here), specific health issues are referred to just as ‘health issue’.

Daughter of Resident. Resident since 2019.

Could you tell us what you think of Country Lodge?

It’s a wonderful welcoming building. It makes you want to go in. There are beautiful flowers outside. The entrance hall is very welcoming. It’s clean, it’s fresh, it’s nicely decorated. I know that’s not the most important thing but it definitely makes you want to go in.

The residents look very happy, they’re in the lounge, they’re communicating together. They’re not sitting in one big circle which is what I don’t like about nursing homes.

Being a nurse myself, I came in with a critical eye. I didn’t want anything that smelt, and Country Lodge doesn’t smell at all. And it just feels like you’re walking into someone’s lounge which is so lovely, it feels like a home and not a nursing home.

The nursing staff of all qualifications are very friendly, very welcoming. Katie [the deputy manager] showed us around. She’s a lovely lady, open to all our questions, she showed us the room mum would have. Not a massive room but that’s not what we needed. We needed a comforting, secure home and I felt we were going to get that.

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Daughter of Resident. Resident since 2019.

Could you tell us what you think of Country Lodge?

I think it is very friendly, very homely and very encouraging. We like it. We looked at lots of different places and this was the most homely. That’s how it needs to feel if it’s going to be a long-term thing. Mum feels really comfortable here.

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Daughter of Resident. Resident since 2017.

Could you tell us what you think of Country Lodge?

  • There’s nothing they don’t do well!
  • The way Staff treat Residents is brilliant – so kind.
  • There is a very low staff turnover – which shows the quality of the management.
  • I love the board in the kitchen which details what people do and don’t like to eat and how they like to eat it. It’s kind.
  • The standard of cleanliness is excellent – there are never nasty smells.

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Son of Resident. Resident since 2018

Could you tell us what you think of Country Lodge?

  • It’s a lovely home.
  • The staff are very friendly and always pleasant.
  • The atmosphere is lovely – lots of joking and laughing.
  • It never smells
  • Most importantly R loves it.

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Daughter of Resident. Resident since 2018

Could you tell us what you think of Country Lodge?

  • It’s primarily a very secure place for my mother.
  • Staff work extremely hard.
  • It’s very clean and never smells like other homes
  • The bathroom is always clean, with fresh towels.
  • The food has always been wonderful.

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