What you need to know

FAQs – General

Below are some of the common questions we get asked.  We hope they help give you a bit more information about life at Country Lodge.

If you would like further information or to discuss your individual needs please contact our care team. 

Sadly, pets are not allowed at Country Lodge due to the vulnerable nature of some of our residents. If you are a dog lover, you will be pleased to know that the owner has a much-loved dog that visits regularly and we do welcome any pets known to the Manager for visits!

That’s up to you. The Home has an insurance policy in place that provides cover for property with a value of up to £1000. The first £250 is not covered. If you have items you with to insure worth either less that £250 or more than £1000 we recommend you obtain your own contents insurance policy. We do have a safe in the Nurses’ Office which Residents are welcome to use.

All permanent contracts include a trial period, where either side can pull out, without penalty or notice, in the first four weeks. Alternatively, you can book two weeks respite and then move to a permanent contract.

Yes. We are fully open for family and friends to visit. As a result of Covid-19 the guidelines do change periodically, but generally speaking you will be required to book ahead if possible and to do an LFD Test in the foyer on arrival.

Yes, but we do suggest they take two rooms close together if possible, because care needs are individual and the Care Staff often require access on both sides of the bed to assist a Resident.

Yes. Our Head Chef is trained and well used to catering for a wide variety of special dietary needs and requirements. During your initial assessment consultation with our Manager all your needs will be discussed.

Yes. Please let us know how we can assist you in practicing your faith. We have a strong relationship with the Parish locally both Anglican and Catholic. At key holidays, we do host services in the Home for our Residents who would like to attend.

The rooms are fully furnished with a bed side table, chest of drawers, wardrobe and one or two armchairs. You can of course bring in personal items of furniture precious and important to you as well as any pictures you would like us to hang in your room.

It is rare, but yes. We put together an individual care package with our highly experienced Care Team. However, if we feel we can no longer meet your care needs we may mutually agree with your relatives that another home may be better suited to meet your care needs. Should you wish to terminate your contract a month’s notice is required.